Refund policy

We want you to love your Medisupplis products. If something doesn’t feel right, we’re here to help.

1. Eligibility

Returns are accepted within 30 days of delivery on unused, unopened items in original packaging. Due to hygiene reasons, opened mouth tape for snoring cannot be returned unless defective.

2. Defective Products

If you receive a damaged or defective item, contact us within 7 days. We’ll send a replacement or offer a refund once the issue is verified.

3. Non-Returnable Items

• Used or opened mouth tape
• Items damaged through misuse
• Clearance or final sale items

4. Refund Processing

Once approved, refunds are issued to the original payment method within 3–7 business days.

5. Exchanges

Exchanges are available for unused items. Contact our team for assistance.

6. Shipping Costs

Return shipping costs are the customer’s responsibility unless the product is defective or there is any problem from our side.